In his article, A Future View of Social Media and How To Prepare Today, Augie Ray reports that there are “two broad categories of actions that marketers should take now to pave the road to future Social Media success. The first is to execute the traditional best practices that create and strengthen brands. The second is to begin to embrace the new era of Social Media and create relationships by engaging consumers.”
Use Social Media For Branding
Have you even begun the process of creating or strengthening your company brand? I know, you’ve probably read about it in some marketing article or in the same book that said you should have a business plan (you know, the one thing you never really got around to) – but the truth is, branding is VITAL for any business to survive. Following are some basic steps on how to brand your business.
1) Identify your USP (Unique Selling Proposition) – if you don’t have one, get one!
2) Target your audience. MySpace is mostly populated with artists and the young. If you sell long term care insurance, it makes no sense to market your product on MySpace.
3) Share, share, share. Create articles, lists, directories, videos, widgets, etc. on your social media campaigns so that others can take them and use them on their blogs and social media sites. Maybe you run a Labrador Breeding company – you can create a widget filled with information on how to take care of labrador retrievers.
Use Social Media To Engage
You know all those networking groups you go to for the purpose of marketing your business? Those 7 AM breakfast meetings, leads groups, chamber of commerce after hour events, networking luncheons, golfing events, business expos, etc? What do you do at those meetings? Meet new people, get to know other members better, exchange business cards, educate others on your services/products, exchange ideas, learn about competition, learn about new services, hand shakes, pats on the back, etc.!
Well, social networking groups can do the same thing except the members are global. But, you still have to meet, greet, get to know, educate, gain trust, etc. The only difference is, you do it on your time and your own coffee!
But, in addition to the aspect of networking groups Social Media programs do something else. They allow you to also engage your customers. This means that you are “attending” social media programs and not only get to meet and greet with potential customers, you get to actively engage with existing customers. Here’s how some companies are doing it…
The airline JetBlue established a Twitter account and in doing so also established a monitoring type of service. So, whenever the name JetBlue is typed into a Tweet (a note on Twitter) Jet Blue is notified and as such, they immediately respond to the person who typed it. Was there a problem? Is the person delayed at an airport and complaning? Jet Blue wants to know and they want to assure the customer that they are listening and they want to help. How cool is that?
Absolut Vodka has a Top Bartender page on Facebook where people across the planet vote for their favorite bartender.
Starbucks started a social media campaign called MyStarbucksIdea where customers submit their ideas for the company.
President Elect Barack Obama created a Feedback Forum – allowing the nation to voice their thoughts, opinions, suggestions, ideas, etc. And VOTE on them! How fricking cool is that?
Here’s a list of 100 companies and their social media ventures. Learn from them and incorporate what you can into your own business.
There’s no denying that social media marketing is absolutely becoming an integral part of Internet marketing. Simply optimizing a website for the search engines or participating in a PPC campaign are just not enough these days. The exposure and return that you can gain from participating in and interacting with others through these social media venues is just too much to deny. So, go ahead, take the plunge! I’ll see you there.