As I sit at my desk for an average of 12 hours a day – I have to wonder if my clients have any idea of what goes on behind the scenes for their seo services? I imagine most of them think that there’s just a program that I log into, click a few buttons and “ta da” their website is optimized and on the first page of Google!
Yeah, right!
But it does bring up the matter that most SEO clients do not know what really goes on in the process of not only the initial optimization of the website but in the monthly ongoing process of SEO. So, thought I’d shed some light on what it takes to keep up the monthly process for 1 website.
1) Keeping Up
Anyone who even reads a “little” bit about SEO knows that the industry is constantly changing. There are always new tools and new information to keep up with. This is just part of being in this industry. If you don’t keep up, your website marketing suffers.
Average amount of time spent: 1 hour per day (yes, every day!)
2) Traffic Analysis
How are visitors moving through the website? How many visitors are moving through? Is it more or less than last month? If it’s less, why? If it’s more, why? Where is the traffic coming from (geographically) and if it’s not coming from where you want it to come from, why not? What keyword phrases are bringing in traffic and which ones aren’t? What pages on the website are working and which ones aren’t?
Getting the answers to all these questions is step one, taking action on what needs fixing is step two. Let’s see if we can break it down.
a) How are visitors moving through the website?
Find the pages that visitors are coming in on and see how they’re moving through the site. If someone comes to the about us page, where do you want them to go? Do you want them to go to the contact us page and fill out the form? Are they doing that? If not, maybe you need a larger button on the about us page, a larger call to action!
b) How many visitors are moving through? Is it more or less than last month? If it’s less, why? If it’s more, why?
All businesses run in cycles, it’s not always prudent to look at the numbers monthly, sometimes you have to look at it yearly. So, are the numbers higher or lower than last year? Is the industry being affected by the general economy? How do these numbers compare to the online competitors? Maybe the numbers are lower because the website is targeting a more specific audience (thanks to keyword research). Numbers of visitors only tells a small piece of the story, the real story is the conversion and sales. This information is important to tailoring the success or failure of the website marketing campaign.
Average amount of time spent: 2 hours per month
c) Where is the traffic coming from (geographically) and if it’s not coming from where you want it to come from, why not?
A South Florida Family Law Attorney’s website wouldn’t benefit from traffic coming to the site from Colorado. He also wouldn’t benefit from traffic coming to the site from Miami if he was located in Boca Raton. If traffic wasn’t coming from the desired geographical location, then that means that more emphasis needs to be placed on the geographical location. That means adding more information on the website about the geography, adding the website to more local directories and getting reviews from clients within those local areas.
Average amount of time spent: 1 hour per month
d) What keyword phrases are bringing in traffic and which ones aren’t?
Choosing the best keyword phrases for a website marketing campaign is not so easy. It’s important to find the phrase that has the right combination of competition and popularity but also will bring in the sales. That doesn’t happen and there is no “program” to show you which phrases to use. So, it’s mostly trial and error. When keyword phrases aren’t working, it’s time to switch them, modify them or re-optimize the website page to emphasis them more.
Average amount of time spent: 1 hour per month
e) What pages on the website are working and which ones aren’t?
If 70% of the incoming traffic to your website comes to your Services page, but only 20% of that traffic go on to other pages on your website, then something is wrong. That means that the majority of people coming to that website page either aren’t finding what they’re looking for or they’re picking up the phone and calling you. Which one is it? If they’re not finding what they need then either the keyword phrase is incorrect, or the information on the page is not enough or something is wrong. Competitor websites’ are analyzed, review of the page and of course, input from the website owner is always helpful in page analysis. The actions required sometimes include adding pages to “beef up” a section or altering pages or even altering the architectural structure of the website itself. (Yeah, I know, sounds fancy – basically I mean creating directories in the website and moving the pages into those directories).
Average amount of time spent: 2 hours per month
3) Submissions and Exposure
I’m always surprised at how many SEO firms still advertise that they will submit your website to the major search engines. The truth is, no one ever has to submit their website to the major search engines. But, you do have to submit your site to the smaller and more local directories and engines. But which ones?
The answer is – to as many as are relevant. I wouldn’t submit a Dentist’s website to a directory about Entertainers! How can you find these directories and engines? Two ways.
One – search for them on the Internet. There are literally dozens and dozens of new engines and directories being introduced onto the Internet every day.
Two – look at a backlink check on your competitor’s websites – you’ll find lots in there.
Average amount of time spent: 2 hours per month
4) Link Exchanges, Press Releases and Article Marketing
The purpose of adding websites to search engines and directories (the small ones I mean) is for the purpose of getting anchor text rich incoming links. The same holds true for link exchanges, press releases and article marketing. It’s not a matter of getting thousands of incoming links to the website, the point is to get “relevant” + “anchor text rich” incoming links to the website. And, just in case you didn’t know, you can’t just go out and buy 10,000 links to your website and call it a day. The engines view this as spam. You need to build it up little by little.
Yes, there are programs like Back Link Watch that we use to help us gather the sites we target for link exchanges and where to place press releases and articles but we still have to run the report and manually check each link on that report. There is no program that just gives us a list of where to go and automatically notifies them.
Average amount of time spent: 2 hours per month (the reason this is so low is because the majority of clients don’t take advantage of press releases and article writing – mostly we just work on link exchanges for them)
5) Reporting
Once all this data is gathered and analyzed and acted on, the information has to be placed on reports for each client so they can see what’s been happening, what’s going on and how their website is doing. These reports are how the SEO webmaster communicates with the clients. It would be wonderful to get on the phone every day and talk to clients but the amount of time that would take is simply prohibitive. I’m sure any business owner can understand that.
And no, there is no “program” that can be used to just generate this information. (I wish!)
Average amount of time spent: 2 hours per month
So, without counting the “keeping up” time – that’s 12 hours per month on SEO services for 1 client! Whew, I think I need to raise my prices!