http://estherckane.com/2010/02/communication-and-customer-service/ Internet Marketing / SEO - Tips, News and More Sat, 03 Jul 2010 10:17:39 +0000 hourly 1 http://wordpress.org/?v=3.1 http://estherckane.com/2010/02/communication-and-customer-service/comment-page-1/#comment-915 Mike L. Silverman Wed, 03 Feb 2010 19:06:02 +0000 http://estherckane.com/?p=556#comment-915 Great post. I agree (somewhat) with your business coach...however I feel this depends on your business. As a professional web designer, I have a need to contact "older" clients that have not utilized my "maintenance services" in quite awhile. In this case I find calling "prior" clients a necessity. However, like you, I do not always have the 20-30 minutes of available time to talk on the phone with each and every client, and e-mail communication usually suffices with my "current" clientele. Great post. I agree (somewhat) with your business coach…however I feel this depends on your business. As a professional web designer, I have a need to contact “older” clients that have not utilized my “maintenance services” in quite awhile. In this case I find calling “prior” clients a necessity. However, like you, I do not always have the 20-30 minutes of available time to talk on the phone with each and every client, and e-mail communication usually suffices with my “current” clientele.

]]>