I’ve had multiple conversations with business owners lately about Twitter. The general “gist” of the conversations usually revolve around them asking me what is Twitter and how can they use it? I give them some ideas and I’m sad to say that I’m just not getting through. Maybe I’m not explaining it well, I don’t know but I get responses like – “Oh, that’s not for me.” or “I don’t get it.” or “Sounds complicated.”
Twitter, complicated? I don’t think so!
But, I know for myself and for the small business owners who are using it that it does work so I know that I’m not just making things up! So, I think there’s some TwitterPhobia going around. Basically, if you don’t know what it is, you decide it’s not for you. Ignore it.
Well, if you find yourself to be somewhat Twitter Phobic, let me try to help. I’ll give you some tips and ideas on why you should be using Twitter for your small business marketing campaigns. Hopefully, I’ll get through to a few of you out there!
1) Many small businesses are local. For your local customers who use (and love) Twitter, I highly recommend that you also use Twitter. Introduce yourself, let these local folks know why you want to follow them. For example, if you’re a local Greek Restaurant, you’ll want to introduce yourself by saying you’ve got a special offer for Twitter followers or local customers. Let them know you’re looking to give them the best Greek Food in the area!
There are several directories that will hook you up with local Twitterers.
http://www.chirpcity.com
http://www.nearbytweets.com
http://www.tweepz.com
2) Twitter is not only for YOU sending out messages, you can also monitor to see and read what others are saying about your company. What if you noticed that someone tweeted that they walked into your store the other day and no one helped them? Wouldn’t you want to tweet back to work out the problem? What if someone tweeted that your company gave great service, wouldn’t you want to tweet them and thank them? What if no one is talking about you? – Doesn’t that tell you something?
3) “Listen in” – on your competitors. What if the competition on the other side of town is Twittering? Who’s following them? Who are they following? Find out what they’re talking about and put yourself in the conversation. Showcase your expertise.
4) There are literally hundreds of new Twitter tools and more being introduced every single day, I mean every single day! Check out Mashable.com and KillterStartUps.com – you’ll find so many Twitter tools, it’ll make your head spin. Take some time out with your staff to review and discuss these tools. Select the ones that will benefit your business and of course, keep checking daily for new and improved tools. You’ll find that the information you can get from Tweets can be invaluable for your business and put you ahead of the pack.
5) Let others know you’re Tweeting. Put a “follow me on twitter” logo on your website, on your blog, on your business card, on your storefront window, on your menus, on your brochures, everywhere!!
I hope these suggestions will help you overcome your Twitter Phobia! Believe me, it’s a new way of communicating (well, not so new maybe – to me it’s very much like texting) but for businesses, it’s a new way. And what is business all about if not “communicating” with your clients? Don’t all business owners want to keep up that communication? So, check it out and let me know how you do!