I’m reading this interesting article and it has some interesting stats…

• 60% of business websites don’t have a contact number on the home page, making a person have to browse through the site for the “Contact” page.
• 74.7% of business websites don’t even have an email link on the front page. If you are afraid of spam, many solutions exist to get rid of it.
• 65.7% of web presences don’t include a form that would allow customers to ask about a product or request more info about the company.
• 93.3% of business websites don’t conform to standards for mobile phone web programming, which makes it difficult to acquire customer loyalty from mobile junkies.

What do you think?  Is your website in any of these categories?  More than one?  OOPS!

Just An Idea

It’s not a bad idea to ask others to look over your website, preferably folks who have never seen your site before.  You may just be surprised at what they end up telling you.  It’s very easy for anyone who stares at a picture long enough that they easily miss somethings.  Same with websites.

Don’t take it for granted that it’s as good as it can get, there’s no such thing when it comes to websites.  There’s always room for improvement.

I read an interesting article last night (early this morning – whatever it was!) all about scrolling vs. clicking.

I remember reading years ago that most people “click” vs. “scroll” so the concept of long pages on a website became obsolete. Well, at least I thought they would but the truth is, I still see many, many website pages that are looooooooong. But, the article I read on Technology Review brought it all back up again.

The idea basically is that when a viewer pulls up a website page on their screen, the part of the page that they see before they begin scrolling is called “above the fold”. This area is the area that these studies show have the highest impact on the website visitors.

The article referenced a study which looked at gazing and scrolling behaviors of website users.

As you can see in this image above, the majority of “views” are above the fold – it decreases as the viewers scroll down the page and can increase near the end of the page.

The implications for website design are…

1) Place the most important, most compelling information on your website page above the fold.

2) Use bullets and short statements throughout the website page as viewers scroll down they will read this information more than paragraphs of data.

3) Don’t forget to put some great information at the very bottom of the website page as well.

I know – not only do you have to be concerned with “what” to say on your website page, you also have to be concerned about “how” it’s laid out! Well, what can I tell you? If web design and Internet marketing was that easy, everyone would be doing it!

So, take a look at your website pages, are they too long? Can they be shortened? Or, can the information be re-arranged to place more important data above the fold?

Something to Bark About — Waterdog Specialties
Website Redesign
New design of old website combined with search engine friendly coding puts this new site front and center . . .
The new redesigned site is experiencing high traffic and rankings from potential customers and search engines alike. Not only do people visiting the website love the new modern design, search engines such as Google LOVE the new website!

http://www.mooredesignsolutions.com/enews/2009/08-001/index.html

Yeah, this is a HOT topic!  How do I know?  Well, I speak with ALOT of website designers and I can tell you that I’m often met with a cold, matter of fact tone!  Designers don’t like me, at least they think they don’t like me when they meet me.  They think I’m going to tell them they’re terrible designers or how much they lack in seo knowledge, or I don’t know what else they think!

But, the truth is, once designers begin working with SEO webmasters, what they end up with is, more work!  Imagine that!  But let me explain how it all happens and why SEO and website design can be melded and how it can be melded to benefit the clients AND the staff working on the websites.

I do have to admit, there are certain types of website designs that work better than others as far as search engines go.  The worst type of sites are frame (does anyone REALLY use these anymore?) and flash sites.  Although Google is indexing some flash sites, they lag far behind the more readable websites.  And I’m certainly not saying that any flash is terrible, I’m talking about the websites that are entirely in flash design.  Anyway, the best websites are CSS but a certain layout of CSS.  If you don’t already know, when you create a CSS website, there is a way to basically dictate how you want the search engines to read the website even though the actual layout is different.

What I mean is you want the search engine to read the body of content BEFORE it reads the navigation menu, the footer, etc.  With CSS, you can essentially put the body of content first and everything else after but to the browser, the website looks as if it’s a standard website.

Here’s an example: a great web designer that I work with, Paula Moore created this website.  She’s not only a great designer but has a huge amount of knowledge about SEO (only because she’s been working with my for so many years!)  She created this website for a South Florida attorney.  The website is www.jmmlawyers.com and if you take a look at the coding, you’ll notice that the body of content comes BEFORE the navigation and footer.  If you put the website pages through an SE simulator (search engine simulator) like SEO-Browser.com you’ll see the site like the search engines do and you’ll see the benefit of this CSS design.

Many of Paula’s websites are created in this way and you can browse through her portfolio of websites to see how varied she can make the same template.  The point is, she’s learned how to create the website not just for the client but for the search engines as well and in turn, she’s receiving not just the initial work for the site design but she’s continuing to receive work for additional work from the clients.  They keep coming back for more.  Why?  Because the websites are being found and are bringing in revenue and the more they bring in, the more the clients want.

It’s really such a simple concept.

Okay, so the CSS coding and layout is one feature that helps these websites in the SEO realm.  Another feature is the names of the files and directories.  What Paula and I do is that once the basic layout design for the client is completed, the next step is the keyword research.  This research basically tells us what the audience for this client is looking for.  We review the phrases with the client and we hammer out the list of phrases that we will be targeting.  The concept in choosing phrases is always to target the right audience, meaning the audience that is ready to make the purchase.

Once the phrases are chosen Paula can then begin creating the sitemap that she will be using to structure the foundation for the website.  She properly names the directories and/or page files using the keyword phrases (which always gives them some “extra points” when it comes to search engine marketing).

In addition, the client isn’t just paying for the creation of the standard “about us” , “contact us” , “bio” , etc. type of pages.  The client is paying for pages that his audience is looking for.  It’s a win-win all around.  Not only does the keyword research help Paula in creating the structure of the website layout, it also helps the client to understand what he/she is targeting.  Personally, I can’t imagine creating a website any other way.

Incorporating these 2 main factors into web design, every website designer can ensure that their websites aren’t just going to be created and then never seen or forgotten.  I can guarantee you this, as a web designer, if your websites are in the top 10 in Google, you WILL receive phone calls from viewers looking to hire you for their own website design or re-design.  If you create a website for a plastic surgeon and that website is marketed into the top 10 (with your help) and that website gets seen by the plastic surgeon’s competition, you WILL receive a phone call from the competition.

Believe me, it happens to Paula and I all the time!

I make it a point to put on my contract a statement about the fact that the website MAY be altered, aesthetically speaking, in the process of it’s optimization.  I ask the client to initial that they read that statement.

Yet (you know it’s coming!)

I still get phone calls and emails AFTER I’ve worked on the website from the client who informs me that he/she was not aware the look of the site would change and why did I change it and how can we keep the old style and why does it have to be changed and why can’t we keep all 52 photos on one page and why can’t we keep the pages with just one line of text and so on!

So, I thought I would take some time to explain what the reason is for altering the aesthetics of a website in order to get it ready for the search engines.

1) Coding – this is the number one reason many website designs end up being altered, the coding on the initial site is not well suited for the search engines.  I’m talking about Java Script, use of tables, use of <font> tags and inappropriate use of <b> and/or <strong> tags.  I’m talking about websites with tables inside of tables, inside of tables, etc.  All that excess coding is old and cumbersome.  Clean it up for the search engines and you’ll have a better chance of ranking higher in the engines.

2) Architecture – where the website files sit in the website is important.  Websites should be broken down like a department store.  Think about it, when you walk into Macy’s (or any other department store) there are multiple “stores” inside of that store.  There’s the lingerie department, the household goods department, the men’s department, the children’s department, etc.  Websites are the same.

If your website is about your law practice, then you need to divide the website into the multiple departments (services) that you provide.  So, you may have a section about real estate law, another about divorce, another about personal injury.  Then within each of these sections you would have pages about the different services you can provide related to those sections.  Something like follows…

Real Estate Law
a) foreclosures
b) landlord problems / tenant problems
c) evictions

Divorce
a) child custody issues
b) alimony issues
c) men’s rights

Personal Injury
a) motorcycle accidents
b) workplace accidents
c) workers compensation rights

By creating “departments” within your website and then filling the departments with the appropriate information for each department, you’re basically letting the search engines know that your site is not only structured, but it’s organized and provides appropriate data.

3) Usability – too many website owners get stuck in the concept that they must have that specific color blue or that they need 3 columns or that certain text has to be in certain places.  The truth of the matter is, website design is often dictated by the actions of the users.  In other words, if the website has 3 columns and the exit rate from this page is 90% and length of time spent on the page is less than 2 seconds – then something may be wrong with the design of the page.  Why do so many only stay 2 seconds on the page and then leave?  Is the information difficult to read?  Is there no call to action?  Does the information not match with the keyword phrases for the page?  All these issues have to be found out and the only way to do that is to analyze the monthly statistics and make changes and then test the pages.  Repeat this process over and over and eventually, you’ll be able to reduce the exit rates and increase the length of time spent on the page.

I guess the point I’m trying to make is don’t get stuck on the aesthetics of the site.  Beautiful websites are hard to create but really, no matter how beautiful you may think a website is, if it doesn’t bring money in to the business, what’s the point?  You can hire the most beautiful secretary for your company, but if she can’t type or answer the phone, then what’s the point?